MyPCBackup uses the highest level technology in the server storage world today; Amazon s3 servers. These offer the fastest backup service possible.
Any speed problems are likely to be due to your Internet connection. (Remember you are uploading not downloading)
A lifetime of photos, files, and music does take some time to be securely stored remotely.
Once the initial backup has completed future backups will take minutes if not seconds.
If you are looking to backup music and photos then please allow a few days to a week for your first backup to complete.
MyPCBackup has developed innovative encryption technology which allows us to upload small pieces of data for any changes to existing backed up documents. This gives you the ability to restore previous versions and speed up your future backups.
It is suggested that you turn off any sleep settings you may have set on your computer, and make sure it is not turned off during your first backup. Over time hard drives become fragmented, put simply this means stored data is spread out across the disk. If you have not run a disk defragmenter for a while, or at all, this will affect the upload speed.
MyPCBackup has been voted as the fastest backup provider by many industry directories.
I think my backup has stalled
When the application is processing a large file it can appear as if the software has stalled. Depending on the size of the file and your internet connection it could take up to a day to backup one file. If two large files are backed up in succession the progress could only show a couple of files over a 48 hour period. This is normal, please do not be alarmed.
Please also note users backing up large amounts of data will have their file processing times lengthened rather than any bandwidth being restricted.
I chose the wrong plan
Please don't worry if you have accidentally purchased the wrong plan. Just contact MyPCBackup support team and they will immediately downgrade you to the correct plan and refund you the difference back to you.
From time to time a customer accidentally chooses the wrong plan. Their order form displays the equivalent monthly price then immediately displays the term it is paid over next to it. I.e. it displays 4.95 for the 2 year plan but is billed up front, thus charging you 118.80.
MyPCBackup tries this as clear as possible and are trying to help their customers by offering a cheaper price for a longer commitment.
Missing files
If you appear to be missing files on your online account, you may need to check that the files you wish to backup have been selected manually.
To do this, simply click Backup Settings on your application.
Once clicked, select the Tab called Backup Selection.
Then select "Manual Selection" - This will pop a window, where you are able to see what files have already been selected as well as selecting new files to backup.
Once complete, simply click OK, followed by apply.
Then Simply go back to the App and select - Backup Now, this should now backup the files that have just been selected in addition to ones that were already selected.
How do I restore my files?
Mypcbackup gives you 2 methods of restoring your computer files.
The fastest and easiest way to restore a small number of files is to find the file in your online control panel and locate the file through the file browser. Once located simply click on the file and it will download.
If you need to do a large restore of your files, use the 'Restore' button located on your desktop application. you will then be able to select what computer to restore files from as well as exactly which files you want to be restored.